Your privacy is our priority. This document transparently explains the types of data we collect, why we collect it, how it is used, and your rights as the owner of that data. 3kdubai fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Six core principles that define how we handle every member's personal data
3kdubai only collects data that is genuinely necessary to provide you with our services. We do not gather irrelevant or excessive information purely for marketing purposes unrelated to your experience on the platform.
All personal data belonging to 3kdubai members is stored on servers protected with AES-256 encryption. Access to this data is restricted to authorised personnel only, and all access is logged and audited regularly to detect any unusual activity.
3kdubai has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you, and we manage it with the utmost responsibility.
You have the right to access, correct, transfer, or request deletion of your personal data held by 3kdubai at any time. The process is straightforward and can be initiated through your account settings or by contacting our support team.
In the event of any data security breach involving your personal information, 3kdubai is committed to notifying you within 72 hours of the breach being detected, in line with global data protection best practices.
The entirety of 3kdubai's privacy policy and data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance audits to ensure these standards are consistently met.
Important Note: This Privacy Policy describes how 3kdubai collect, use, store and protect your personal data when you use our platform. By registering an account with 3kdubai, you give your informed consent to the data handling practices described in this document. Please read it carefully before registering.
3kdubai takes seriously our responsibility to the privacy of every individual who uses our platform. This Privacy Policy applies to all registered members, website visitors, and any individual who interacts with 3kdubai's services through our website, mobile app, or official communication channels.
As a responsible data controller, 3kdubai complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations enforced thereunder. We also adhere to global data protection industry best practices to ensure your data is always handled to the highest standard.
This policy covers all aspects of personal data handling at 3kdubai — from how data is collected at registration and how it is used to enhance your experience, through to retention periods and the deletion process when an account is closed. We believe transparency is the foundation of trust, which is why we explain all of this as clearly as possible.
The data controller for all personal information collected through the 3kdubai platform is the company operating the 3kdubai brand under a recognised licence. For privacy-related enquiries, you may contact our Privacy Officer as specified in Section 13 of this document.
3kdubai collects various types of personal data depending on the level of your interaction with our platform. Below is a comprehensive overview of the data we collect and how it is sourced.
This is data you actively provide when interacting with the 3kdubai platform:
When you use the 3kdubai platform, our systems automatically record certain technical information:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad number, date of birth | Age verification & KYC |
| Contact | Email address, phone number | Communication & account security |
| Financial | Payment methods, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & fraud detection |
| Usage | Game records, betting history | Platform services & compliance |
| Communications | Support tickets, chat messages | Customer support & improvement |
The personal data you provide to 3kdubai used solely for lawful and necessary purposes to enable us to provide you with the best possible service. Below is a detailed breakdown of each data use purpose:
The most fundamental purpose for using your data is to ensure the 3kdubai platform functions properly for you personally. This includes processing account registrations, verifying your identity at sign-in, handling deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and other Malaysian payment methods, crediting winnings to your account, and maintaining your transaction history for your reference.
Your personal data — specifically identity information, financial information, and technical data such as IP addresses and device information — is used by 3kdubai to verify your identity, prevent fraud, detect multi-account usage, ensure compliance with the minimum age requirement of 18, and fulfil our AML (Anti-Money Laundering) compliance obligations.
3kdubai uses your email address and phone number to send important service communications, including registration verification, security notifications (such as sign-ins from new devices), updates on changes to our terms or policies, withdrawal status updates, and responses to your customer support enquiries.
The aggregated usage data we collect — without identifying you personally — helps the 3kdubai team understand how members use the platform, which games are most popular, where members encounter difficulties, and how the platform interface can be improved. This data is analysed in statistical form and is not used to build detailed individual profiles.
Records of your gaming activity on 3kdubai used internally to identify patterns that may indicate problem gambling — such as a sudden increase in betting amounts or frequency. This information is used solely for member welfare purposes and is not shared with any third party.
3kdubai does not use your data to make fully automated decisions (without human involvement) that materially affect your rights or interests, except in the context of automated fraud detection, which is subject to further manual review should your account be affected.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, 3kdubai requires a valid legal basis to process your personal data. Depending on the purpose of processing, we rely on the following bases:
3kdubai does not sell, rent, or trade your personal data to any third party. That said, there are limited circumstances where we need to share data with certain parties to keep the platform running or to meet our legal obligations.
We work with third-party companies that act as data processors under our instruction for the following purposes:
All these service providers are bound by strict data processing agreements and are only permitted to use your data for the specified purposes.
3kdubai may be required to disclose your personal data to government authorities, law enforcement, or regulatory bodies where we are compelled to do so by court order, legal directive, or in the context of a legitimate criminal investigation. In such circumstances, we will endeavour to notify you of the disclosure unless prohibited from doing so by law.
3kdubai's Guarantee: We have never shared, and will never share, members' personal data with advertising companies, data brokers, or any third party for marketing purposes without your explicit consent. Your data belongs to you — we are simply its custodian.
The security of your personal data is a serious technical and organisational priority at 3kdubai. We continuously invest in our security infrastructure to ensure your data is protected against unauthorised access, loss, destruction, or accidental disclosure.
That said, 3kdubai wishes to emphasise that no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
3kdubai does not retain your personal data for longer than is necessary to fulfil the purpose for which it was collected, or to meet applicable legal obligations. The following is a general guide to retention periods for the various categories of data.
The 3kdubai platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect aggregated usage statistics that help us improve the platform.
You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of the 3kdubai platform — in particular, essential cookies required for login sessions cannot be disabled without impacting your ability to use the platform.
For guidance on managing cookies in popular web browsers, please refer to your browser's help section. Most modern browsers (Chrome, Firefox, Safari, Edge) offer detailed cookie controls through their privacy settings.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by 3kdubai. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Access requests can be submitted through your account settings or by emailing our privacy officer. We will fulfil requests within 21 business days.
If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most profile information directly from your 3kdubai account settings.
You may request deletion of your personal data when it is no longer needed for the original purpose of collection, or when you withdraw your consent. However, we may need to retain certain data to meet legal obligations such as transaction records and KYC requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances. You can unsubscribe from marketing communications directly from any email you receive from 3kdubai.
You have the right to request the personal data you have provided to 3kdubai in a machine-readable format (such as CSV or JSON), making it easy to transfer to another platform should you choose to do so.
In certain situations — such as when you dispute the accuracy of your data or object to its processing — you may request that processing be temporarily restricted while the matter is resolved.
To exercise any of the rights above, please contact the 3kdubai Privacy Officer as detailed in Section 13. We will respond to your request within 21 business days and will not charge any fee for reasonable requests.
3kdubai is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under 18.
All account registrations include age verification, and we perform KYC checks to validate the age information provided. Should we discover that personal data belonging to an individual under 18 years of age has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and discover that your minor child has registered or used the 3kdubai platform, please contact us immediately at privacy@3kdubai.asia. We will take prompt action to close the account and delete all associated data.
As part of 3kdubai's global operations, your personal data may be transferred to and stored on servers located outside Malaysia. Any cross-border data transfers we carry out are subject to appropriate safeguards to ensure your data remains protected.
Protections we apply to cross-border data transfers include legally binding data processing agreements with all data recipients outside Malaysia, selection of service providers based in countries with recognised data protection standards, and the use of internationally recognised standard data protection mechanisms.
Please note that even where data may be stored outside Malaysia, the level of protection applied to your data remains unchanged — we ensure that data protection standards equivalent to or exceeding Malaysia's PDPA requirements are upheld at all storage locations.
3kdubai reserves the right to update and amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or developments in data protection technology.
Any material changes to this Privacy Policy will be communicated to you via in-platform notifications and an email to your registered address at least 14 days before the changes take effect. For non-material changes, we will update this page with the latest amendment date.
Continued use of the platform 3kdubai after the effective date of a communicated Privacy Policy change constitutes your acceptance of the latest version. If you do not agree with any changes, you have the right to close your account before those changes take effect.
The latest version of this Privacy Policy is always available on this page, along with the date of the most recent amendment for your reference.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 3kdubai, you may reach our Privacy Officer through the following channels:
When contacting us regarding privacy, please provide your account number, the type of request you are making (access, correction, deletion, etc.), and full details of your request. This will help us process it more efficiently and accurately.
We are committed to responding to all privacy enquiries within 5 business days and resolving more complex requests within 21 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Your privacy is not merely a legal obligation for 3kdubai — it is a core value we uphold. We believe you have the right to know exactly how your data is used, and we are committed to being transparent, fair, and accountable in all aspects of handling your personal data.
Join over 500,000 Malaysian members who play with confidence on 3kdubai — a platform that safeguards your data with the same commitment it brings to your gaming experience.